Terms and Conditions - Service Requester
1. Acceptance of Terms
By registering for or using the "Wakeel Al-Dawli" (International Agent) application, you agree to these Terms and Conditions and the Privacy Policy. If you do not agree, please do not use the application.
2. Role of the Platform
The platform acts as a technical intermediary connecting the service requester with service providers; it is not a party to the execution of the transaction.
The service provider is responsible for executing the transaction in accordance with the accepted offer.
The platform does not guarantee the decisions of government or official authorities regarding the transaction.
3. Account
Registration requires a valid Saudi mobile number and is activated via a one-time password (OTP).
You are responsible for maintaining the confidentiality of your password and for any activity that occurs through your account.
All information provided must be accurate and kept up to date.
4. Requests
The service requester must accurately describe the transaction and correctly specify the relevant entity, city, and address.
A request may be modified or deleted, provided that no price offers have yet been received.
Posting requests for unlawful transactions or transactions that violate the regulations in force within the Kingdom is prohibited.
5. Offers and Payment
Each price offer includes the cost of the service and the platform’s commission; the total amount is displayed prior to payment.
Accepting one offer automatically rejects all other offers.
Payments must be made exclusively through the application; the platform assumes no responsibility for any funds paid outside of it.
The funds are held by the platform and are only transferred to the service provider once the requester confirms receipt of the service.
6. Confirmation of Receipt and Objections
Once the service provider has completed the request, the requester must either confirm receipt of the service or submit an objection, stating the reason. If the student neither confirms nor objects within the [specified period], the request shall be considered automatically confirmed, and the funds shall be disbursed to the service provider.
In the event of an objection, the funds will be frozen until the platform’s management resolves the dispute; their decision shall be final.
7. Cancellation and Refunds
A new request may be cancelled directly before any offer is accepted, at no cost.
Following payment, a cancellation request—including the reason—must be submitted to the service provider for approval or rejection.
Upon approval, or if the service provider declines to fulfill the request, the funds will be refunded to the original payment method within [3–5] business days.
If a cancellation request is rejected, the student has the right to escalate the matter to the platform’s management.
8. Communication and Conduct
Both parties are required to maintain a respectful tone in their communications; the use of abusive language, threats, or fraudulent behavior is strictly prohibited.
Entering into agreements for payments outside the platform is prohibited.
The platform maintains a record of all communications and reserves the right to access these records when necessary to resolve disputes.
Any misconduct may be reported directly through the application.
9. Account Suspension
The platform reserves the right to disable or ban an account in the event of a violation of these terms; the user will be notified of the reason for such action.
10. Amendments to Terms
The platform reserves the right to amend these terms. Continued use of the application following any such amendments constitutes acceptance of the updated terms.
11. Applicable Laws
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the judicial authorities therein shall have jurisdiction over any disputes. Terms and Conditions - Service Provider
Last updated: [Date]
1. Acceptance of Terms
By registering as a service provider on "Wakeel Al-Dawli" (International Agent), you agree to these Terms and the Privacy Policy, and you confirm that you are legally qualified to provide the services you offer.
2. Registration and Documentation
Service providers must provide accurate information, including: full name, mobile number, email address, physical address, areas/cities served, and bank account details (IBAN).
The platform reserves the right to review uploaded documents (such as commercial registration and customs clearance licenses) and to request additional documentation.
Any changes to sensitive information, such as bank account details, are subject to review by the platform’s administration.
3. Submitting Offers
In each offer, the service provider must specify the price, the estimated timeframe, and any documents required from the client.
Once an offer is accepted, the service provider is bound by its terms and may not request any additional payments outside the platform.
Responses to requests generated via advertisements must be submitted within [specified timeframe]; otherwise, the request will be redirected to other service providers.
4. Order Fulfillment
Service providers are obligated to carry out transactions with integrity and within the agreed-upon timeframe.
Service providers must maintain the confidentiality of the client’s documents and data, using them solely for the purpose of the transaction.
Upon completion, the service provider must upload proof of completion within the request interface and deliver the documentation/proof via the method selected by the client.
5. Declining or Canceling Requests
A service provider may decline a request before its completion, provided that a reason is given; in such cases, the client will be refunded.
Declining requests repeatedly—exceeding [specified number] times—may result in the automatic suspension of the service provider's account. You are required to respond to cancellation requests submitted by the student by either approving or rejecting them, while providing a reason.
6. Payments and Commission
The platform charges a commission of [Percentage]% on the value of each order.
The net amount due is credited to your wallet once the student confirms receipt or the automatic confirmation period expires.
In the event of a dispute, the funds will be held (frozen) until the management reaches a resolution.
7. Disputes
If a student contests the completion of a service, the service provider may either accept the objection or escalate the matter to the management, providing evidence of completion. The management’s decision shall be final.
8. Conduct and Interaction
Communicating with a student to arrange payments outside the platform is prohibited.
Any abusive or misleading behavior is strictly forbidden, and students have the right to report such conduct.
9. Account Suspension
The platform reserves the right to disable or ban an account in the event of a violation of these terms or substantiated reports of misconduct. The service provider will be notified of the reason via email.
10. Amendments to Terms and Applicable Laws
The platform reserves the right to amend these terms. These terms are governed by the laws of the Kingdom of Saudi Arabia.